Policies & Procedures

Refund Policy
Due to the nature of our products, all sales are final. For hygiene and safety reasons, we cannot accept returns, exchanges, or issue refunds once an order has been placed. Please ensure that you carefully review your order details before completing your purchase.

Cancellation Policy

Once an order has been processed, we do not accept cancellations. Our fulfillment process begins immediately to ensure fast shipping and delivery to our customers. Please double-check your shipping address, product selection, and payment information before finalizing your order.

Damaged or Incorrect Items

In the rare event that you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order. Include your order number, photos of the item, and a brief description of the issue. We will review your case and work to resolve it as quickly as possible.

Fulfillment & Shipping Policy
We are not responsible for packages that are lost, delayed, or returned due to an incorrect or incomplete address provided at checkout. Please verify that your shipping details are accurate before submitting your order.

Online Privacy Policy Agreement

Effective Date: October 9, 2025

Welcome to High Jupiter. Your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from us. By using our website, you agree to the terms of this Privacy Policy.

We may collect the following types of information:

Personal Information: such as your name, email address, shipping address, billing address, and phone number when you place an order or create an account.
Payment Information: payment details (processed securely through our payment provider—we do not store credit card information).
Website Usage Data: information collected automatically through cookies and analytics tools, such as IP address, browser type, pages visited, and time spent on our site.
Communications: information you provide when you contact us for support, promotions, or custom service inquiries.

How We Use Your Information

We use your information to:

Process and fulfill your orders.
Communicate with you about your order status or inquiries.
Improve our website, products, and services.
Send you promotional offers or updates (only if you’ve opted in).
Comply with legal obligations and prevent fraudulent activity.

How We Protect Your Information

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your sensitive payment information is encrypted and processed through secure payment gateways.

Sharing Your Information

We do not sell, trade, or rent users’ personal information. However, we may share limited data with trusted third-party service providers who help us operate our business, such as:

Payment processors (e.g., WixPayments, PayPal, etc.)
Shipping carriers
Email marketing or website analytics providers

These partners are only authorized to use your information as necessary to perform their services.

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences, track site traffic, and improve functionality. You can choose to disable cookies through your browser settings, but some parts of our site may not function properly if you do so.

Your Rights

You have to right to:

Request access to the personal data we hold about you.
Request correction or deletion of your personal information.
Opt out of promotional emails at any time by clicking “unsubscribe” in our emails.

To exercise these rights, contact us at support@highjupiter.com.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Please review this page periodically for updates.

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Email: support@highjupiter.com

Business Name: High Jupiter

Website: www.highjupiter.com